Shipping policy
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Shipping Policy Last updated: September 2026
Processing & Dispatch Our products are made to order. Once your order is placed, please allow 2–5 business days for production before your order is dispatched. During busy periods, production times may be slightly longer.
UK Delivery Once dispatched, UK orders typically arrive within 3–7 business days. Delivery times are estimates and may vary due to postal delays or other circumstances outside our control.
International Delivery We ship internationally to countries available at checkout. Once dispatched, international orders typically arrive within 7–21 business days depending on the destination.
Delivery times for international orders can vary due to customs processing, local postal services and other circumstances outside our reasonable control. We cannot guarantee a specific delivery date for international orders.
Customs, Duties & Import Charges International customers are responsible for any local VAT, customs duties, import taxes, handling charges or other fees imposed by the destination country. These charges are not included in our prices or shipping costs unless specifically stated at checkout.
Lost or Delayed Orders If your order hasn't arrived within the expected timeframe, please contact us and we will do our best to help. Please note that once an order has been dispatched, delivery is handled by our fulfilment partners and their carriers.
If an order is confirmed as lost in transit, we will arrange a replacement or refund in accordance with your statutory consumer rights.
Order Tracking Where tracking is available, you will receive tracking information by email once your order has been dispatched.
Contact For any shipping queries, please contact: Red Tailed Clothing Email: emma@emmamartinezart.com
Red Tailed Clothing — Wearable art made to stand out.
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